Heart Wishes Romper

The Reve Collection Return Policy

At The Reve Collection, we strive to provide you with the best online shopping experience. We understand that sometimes the items you purchase may not meet your expectations or fit as you had hoped. Therefore, we have created a comprehensive return policy to ensure your satisfaction. 

We offer free returns for STORE CREDIT ONLY. Store credit never expires and is issued once your return is accepted. Returns are free for U.S. customers.

Please read the following guidelines carefully:

If any returns do not meet the requirements above, our customer service team will contact you via email or phone. If you have questions, please contact orders@therevecollection.com 

The Reve Collection reserves the right to refuse any returns that do not meet the specified criteria mentioned in this return policy. Any alterations or modifications made to the original item by the customer will void the return policy. 

We appreciate you understanding our return policy. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

At The Reve Collection, we strive to provide you with the best online shopping experience. We understand that sometimes the items you purchase may not meet your expectations or fit as you had hoped. Therefore, we have created a comprehensive return policy to ensure your satisfaction.

We offer free returns for STORE CREDIT ONLY. Store credit never expires and is issued once your return is accepted. Returns are free for U.S. customers.

Please read the following guidelines carefully:

1. Eligibility for Returns:
   • We accept returns on all unworn, unwashed and undamaged items.
   • All original tags and labels must be attached to the item. Shoes must be in shoe boxes.
   • We cannot accept returns on intimate apparel, swimwear, accessories (jewelry, hats, scarves, belts and handbags) and items marked as final sale or non-returnable.
   • Items marked final sale are not eligible for return.
     • Shoes can scuff easily. Please try on shoes on carpet to prevent them from scuffing. Shoe boxes must be returned without damage along with the shoes.
     • Clothes can get makeup on them easily. Please take extra care of clothing during the try-on process when wearing makeup or deodorant. 

If any returns do not meet the requirements above, our customer service team will contact you via email or phone. If you have questions, please contact orders@therevecollection.com

2. Return Period:
   • You have 14 calendar days from the date of delivery to initiate a return.
   • Returns initiated after the specified return period may not be accepted.
3. Return Process:
   • To initiate a return, please visit our returns center.
4. Store Credit:
   • Once your return item is received and inspected, we will notify you of its status.
   • If the return is approved, you will be eligible for a store credit.
   • Store credits will be issued in the form of a gift card and can be used towards future purchases.
5. Exchanges:
   • We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color or style, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Incorrect Items:
   • In the rare event that you receive a damaged item or an incorrect order, please contact our customer support team immediately at orders@therevecollection.com
   • We may request photographic evidence of the damaged item or ask you to return it for a replacement or refund.
   • We will cover the return shipping costs for damaged or incorrect items.

The Reve Collection reserves the right to refuse any returns that do not meet the specified criteria mentioned in this return policy. Any alterations or modifications made to the original item by the customer will void the return policy. 

We appreciate you understanding our return policy. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

If we have a surge of orders due to a sale or new arrivals, we may run a few days behind on processing time. We will work quickly to get orders processed and packaged as quickly as possible.

A tracking number will be emailed once your package is shipped.

Reve Collection is not responsible for lost or stolen packages. If your package arrives damaged, please contact us at orders@therevecollection.com within 24 hours of receiving your order.

Please ensure your information (name and address) is correct before submitting your order at checkout.

Preorders: These items are not available for priority express or standard shipping, as these items often ship separately at a future date.

Lost packages: If your package is lost in transit or delivered to the wrong address, we will replace your items if they are still available after an investigation.  If we cannot replace them, then we will refund your order, as well as shipping costs. If the shipping carrier confirms delivery to the right address, we are unable to issue a refund.